Support
AI Enhance support
Need help with installation, account access, credits, or an AI Enhance workflow inside SketchUp? Start with the most relevant path below, or email support with your SketchUp version, AI Enhance version, account email, and a short description of what happened.
Extension install or update help
Use this for signed RBZ installation, SketchUp restart questions, or problems opening AI Enhance after updating.
OpenAccount and credits
Check your account, credit balance, purchases, referral credits, and organization access before emailing support.
OpenRelease notes and workflow guides
Read the latest AI Enhance updates and SketchUp rendering workflow articles.
OpenWhat to include when emailing
- SketchUp version and operating system.
- AI Enhance version or install file name.
- Account email used for credits and sign-in.
- Screenshot or exact error text when possible.